International Gate Devices Shipping Policy
SHIPPING METHOD: Small packages will ship prepaid, shipment cost added to customer invoice and shipped via UPS unless otherwise specified. IGD will only ship to the US & Canada. IGD cannot ship to PO or APO Boxes.
DAMAGES: If the shipment is shipped on IGD account and arrives damaged, the receiver should sign for packages as damaged with the carrier and immediately contact IGD. IGD will handle the claims and replacement process if shipped on IGD account. If the shipment is shipped on receiver or 3rd party accounts, then it is the customers responsibility to process the claim with the carrier. All claims for damages must be filed within (7) days of receipt of shipment.
SHORTAGES: All claims for shortages on a shipment must be received within (7) days of receipt of shipment.
SHIPPING METHOD: All LTL freight will be shipped prepaid, shipment cost added to customer invoice and shipped via best way unless otherwise specified. Shipments will not be processed until a complete and full shipping address is received. Accessorial charges will be added as necessary based on the following required information.
Lift Gate Requirements: If the recipient address does not have a loading dock then a lift gate is required and a lift gate charge will apply.
Inside Delivery: If the shipment has to be delivered into a building or onto a building site by the freight carrier, inside delivery charges will apply. All delivery addresses in residential areas will require inside delivery.
Delivery Contact: For all LTL shipments a contact person and contact phone number is required. Shipments will not be processed without contact information.
Residential/Commercial: Shipment must be specified as to whether it is residential or commercial. If the shipment is not specified, then it will be assumed a residential delivery.
ADDITIONAL FREIGHT: If additional freight charges are incurred by IGD they will be billed to the customer. Examples of additional freight charges include, but are not limited to: Freight carrier was unable to deliver initially and had to schedule a re-delivery, it was determined that lift gate and/or inside delivery was required when it was not specified in the original shipment, address was determined to be residential when commercial was specified or if the shipment address had to be corrected while shipment was in transit. COD & 24 Hour Notice will have additional accessorial charges.
FREIGHT SHORT or DAMAGED: If a shipment is received with shortage or obvious freight damage, REFUSE the shipment. If you choose not to refuse the shipment, the shipment must be signed “Received as Damaged/ Short” and contact IGD immediately. If the shipment was not signed for as damaged /short, it will greatly hamper the ability of the claims process. If the freight was sent on an IGD account, IGD will handle the claims process. If the freight is shipped on a customer account, it is the customers responsibility to process the claim with the carrier.